Returns & Refunds
Manage your orders effortlessly with Peachies®.
Return a subscription box
If your box is undamaged and unopened, prefer to see it in action? Watch our handy walkthrough 🎥 or follow the steps below. Locate the shipping confirmation sent through [email protected]. Click 'Track Your Order' in the email. Scroll down a bit and
I need help with my return label
If you're having trouble locating or printing the return label, please don't hesitate to reach out to us [email protected] member of our Concierge Team will be more than happy to assist you in generating a new copy!
Swap sizes
Want to exchange an unopened box for a different size? Are you ready to transition from nappies to pants? No problem, here’s how you can do it:. Locate the shipping confirmation sent through [email protected]. Click 'Track Your Order' in the email. S
How returns are processed
If you'd like to return an undamaged and unopened trial pack, please follow this link to learn more about the return process. Have some unopened boxes from your subscription? We value sustainability just as much as you do! Please follow the return in
Return a trial pack
If your package is undamaged and unopened, please follow these steps to start the return:. Locate the shipping confirmation sent through [email protected]. Click 'Track Your Order' in the email. Scroll down and select 'Create Return.'. Choose between
Return part of a subscription box
If your baby outgrows a size before finishing a full box, we’re happy to take back any unopened packs to make sure you have the right nappies at the right time. For each returned pack, we’ll add £11 credit to your customer portal, ready to use toward
Refunds processing
If you're expecting a refund, it will be processed once the returned item has been delivered and inspected at our warehouse.Depending on your bank, it may take between 5 and 7 days for the refund to be visible in your account. Have more questions abo