Return part of a subscription boxUpdated 22 days ago

If your baby outgrows a size before finishing a full box, we’re happy to take back any unopened packs to make sure you have the right nappies at the right time.

For each returned pack, we’ll add £11 credit to your customer portal, ready to use towards your next box.

How to Start Your Return:

1. Locate your shipping confirmation email from [email protected].
2. Click 'Track Your Order’.
3.  Scroll down and select 'Create Return’.
4.  Choose a resolution option: Refund to Original Payment Method or Exchange Product(s).
5. Select the item(s) you’d like to return (Subscription Box).
6. Click 'Download Label' or enter your email to have it sent to you.
7. Drop off the packs at the nearest Post Office.
8. Email [email protected] with order number and amount of packs sent back in case you need your box soon.
9. If we do not hear from you, we'll wait for the box to arrive and be inspected at the warehouse before uploading the £11 per pack sent. Please note that this may delay the exchange process by 3 days.

If you’re having trouble locating your shipping confirmation or run into any hiccups, just pop us a message at [email protected] – we’re always happy to help!