Return part of a subscription boxUpdated 23 days ago
If your baby outgrows a size before finishing a full box, we’re happy to take back any unopened packs to make sure you have the right nappies at the right time.
For each returned pack, we’ll add £11 credit to your customer portal, ready to use towards your next box.
Babies can change sizes sooner than expected, so if you think your little one may be between sizes, you can also create a mixed bundle for your next delivery. This lets you choose different sizes within the same six-pack box and may help prevent unopened packs from building up. Learn about the bundle here.
How to Start Your Return:
- Open the email you got when the box was delivered under subject line "Your Peachies have been delivered 🍑" – there's a 'Manage it here' link below the product name, that takes you straight to your return portal for that order, with your order details already filled in.
- Scroll down and select 'Create Return’.
- Choose a resolution option: Refund to Original Payment Method or Exchange Product(s).
- Select the item(s) you’d like to return (Subscription Box).
- Click 'Download Label' or enter your email to have it sent to you.
- Drop off the packs at the nearest Post Office.
- Email [email protected] with order number and amount of packs sent back in case you need your box soon.
- If we do not hear from you, we'll wait for the box to arrive and be inspected at the warehouse before uploading the £11 per pack sent. Please note that this may delay the exchange process by 3 days.
If you’re having trouble locating your shipping confirmation or run into any hiccups, just pop us a message at [email protected] – we’re always happy to help!