Return a trial packUpdated 11 days ago

If your package is undamaged and unopened, please follow these steps to start the return:

1. Locate the shipping confirmation sent through [email protected].

2. Click 'Track Your Order' in the email.

3. Scroll down and select 'Create Return.'

4. Choose between the resolution options: 'Refund to original payment method' or 'Exchange product(s).'

5. Select the item(s) you would like to return.

6. Click 'Download Label,' or enter your email address if you'd like the label emailed to you.

7. Once the Royal Mail label is generated, please drop off your parcel at the nearest Post Office.

Please note: Any individual packs that have been opened cannot be returned.

If you need more return assistance, please contact us at [email protected]